Privacy Policy

The Company collects user information in the following ways: - Contact form: company name, department, name, email address, and your message - Job application form: name, email address, phone number, and application details such as work history - AI chat and Facebook Messenger: chat conversation content (stored under an anonymous per-browser identifier) - Automatically collected information: page URLs visited, referrer, traffic source (UTM parameters), browser information, and anonymous page-performance measurements

The purposes for which the Company collects and uses personal information are as follows: - To respond to inquiries and propose our services - To contact applicants regarding recruitment - To provide chat support and improve response quality - To improve the website, its usability, and loading performance - To measure the effectiveness of marketing activities - To contact users as necessary for maintenance, important notices, etc.

This site uses cookies and similar technologies (localStorage) for usability and traffic analysis. - Google Analytics (GA4): collects browsing data such as pages viewed and traffic sources, with anonymized IP addresses. You can opt out via your browser settings or Google's opt-out add-on. - Stored in your browser: language preference, display theme, and an anonymous chat identifier - If we run advertising campaigns, the Meta (Facebook) Pixel may be used for conversion measurement.

The Company will not provide personal information to third parties without obtaining prior user consent, except in the following cases: - When required by law - When necessary to protect a person's life, body, or property and obtaining consent is difficult - When cooperation with government agencies is required and obtaining consent could impede those duties

The Company uses the following external services to operate this website; information is processed by them only to the extent necessary. Each service handles data under its own privacy policy. - Supabase (database platform): storage of inquiries, chat history, etc. - Google Cloud (hosting): website delivery - Google Analytics: traffic analysis - Alibaba Cloud (AI models): AI chat response generation (conversation content is processed) - Meta Platforms: Facebook Messenger integration - Internal notification tooling: internal alerts when an inquiry is received (includes name, contact details, and message)

The Company retains personal information only for as long as necessary to fulfill the purposes above. Inquiry and application data is kept for the period required by law or for legitimate business needs after handling is complete, then deleted. Chat history is retained for a period to improve service quality. Upon a deletion request from the user, we will delete the data promptly unless retention is legally required.

Users may request disclosure, correction, suspension of use, or deletion of their personal information held by the Company. Please contact info@bearacer.vn — after identity verification, we will respond within a reasonable period.

The Company takes necessary and appropriate measures to prevent leakage, loss, or damage of personal information, including encrypted connections (TLS/HTTPS), database access controls, and protection against unauthorized access.

The Company may revise this Policy in response to legal changes or changes to our services. Material changes will be announced on this page. The revised Policy takes effect when posted here.