「System built to address on-site challenges」
Strategy Office, Retail Chain
Interview
Q1.What challenges did your previous system have?
Our legacy system built over 20 years ago had reached its limits. Reports from stores were paper-based, and consolidation at headquarters sometimes took 3 days. Also, different operations were being conducted at each store, and data reliability was also an issue.
Q2.How did Be A Racer approach this?
What surprised me was their thorough interviews with on-site staff before development. I had an image of IT companies prioritizing technology, but Be A Racer carefully listened to store managers and employees to create 'a system that actually works on-site.' As a result, there was almost no resistance after implementation, and the transition was smooth.
Q3.How has data utilization changed?
Real-time sales data visualization dramatically improved decision-making speed at headquarters. Furthermore, AI-powered demand forecasting enabled order optimization, reducing food waste by about 25%. Achieving both environmental consideration and operational efficiency is a significant achievement.
We are grateful to Be A Racer for practicing the obvious—'listening to on-site voices.' We plan to work together on implementing self-checkout across all stores next.
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Position
Strategy Office Director
Company
Retail Chain (200+ stores)
Project Type
Store Management System Renewal & Data Analytics Platform
Project Duration
Approx. 10 months
Key Results
- Data consolidation time reduced from 3 days to real-time
- 25% reduction in food waste
- Unified operations across all stores
- Improved employee satisfaction (system usability rating 4.5/5.0)